Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 01795 877714, Monday to Friday from 8am

Please note, on the day urgent appointments are only 10 minutes. You will not be able to book a double appointment on the day.

To request a routine appointment in the next 7 days:

• use our online system - Patient Access
• phone us on 01795 877714, Monday to Friday from 11am to 3PM option and queries. 
• Complete and econsult and someone will call you to book your appointment.
• visit the surgery and speak with a receptionist, Monday to Friday from 9am to 5pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

The practice has a multi skilled team consisting of GP's, Paramedics, Advanced Nurse practitioners, Pharmacists, Practice nurses, HCA, ICATs, Cancer support nurse, and Mental Health nurses.

When you are calling for an appointment, the reception team are trained to offer you the most appropriate clinician to meet your needs. Our advanced nurse practitioners and Paramedics are able to deal with many ailments, including, coughs, colds, sore throats, ear problems, skin conditions, and many other problems. You may be booked with one of our practitioners.  

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – Patient Access
• phone us on 01795 877714, Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10am. Please note that if you call later on in the day we may not have capasity to visit you at home.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.