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The easiest ways to order repeat prescriptions are:
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
We do not take repeat prescription requests over the phone.
You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Find out more about prescription charges (nhs.uk).
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
At Sheppey Healthy Living Centre, we are committed to using antibiotics responsibly to help protect the health of our patients and our community here in Kent. Antibiotics are vital medicines that treat serious bacterial infections, but they do not work for viral illnesses such as colds, flu, or most sore throats. Using antibiotics when they are not needed can make them less effective in the future — a problem known as antibiotic resistance.
Sometimes your GP may provide a delayed (or “back-up”) prescription. This means you should only collect or use the antibiotics if your symptoms do not improve after a few days, or if they get worse. This approach helps ensure antibiotics are only used when truly necessary.
Whilst waiting for your symptoms to improve, you can use self-care measures such as rest, drinking plenty of fluids, and using pain relief (for example paracetamol or ibuprofen, if appropriate). Adults may also find warm honey and lemon drinks or throat lozenges helpful. If your symptoms persist, worsen, or you develop new symptoms such as a high fever or difficulty breathing, please contact the practice or NHS 111 for advice.
If antibiotics are prescribed, it is important to take them exactly as directed and complete the full course, even if you start to feel better. Never share antibiotics with others and return any unused medicines to your pharmacy for safe disposal.
Our clinicians follow national and local Kent and Medway prescribing guidelines to ensure antibiotics are given appropriately. We encourage all patients to follow their prescribed course carefully and to speak with a pharmacist or clinician if symptoms do not improve as expected.
By working together, we can help keep antibiotics effective for everyone — now and in the future.
For more information on local guidance, please visit the Kent and Medway Formulary – Antimicrobial Guidance.